Wednesday, May 23, 2007

Fridley, we have a problem...part II

Diabetes sucks. No way around it. If you are a parent, you know the pain you feel watching your child suffer. It is compounded when you are without sleep for three nights in a row.

JBird's blood sugar for three nights in a row has gone very low right around bed time.

Yesterday afternoon, the little vial in her Medtronic insulin pump was empty. That can happen.

What was weird is that the pump said it had 30 or 40 units left.

We thought it was a fluke until last night when having reloaded the unit, it was already empty at bed time - again. 60 units gone. Most of it likely went into my daughter.

That is about a week's worth of insulin in a few hours.

Hence the all-nighter. Pumping her with Yo-J and Granola bars to keep her blood sugar up and getting up every hour or two to check her Blood Glucose.

Not one complaint from JBird. We couldn't be more proud of her.

Mrs. Roosh called Medtronic last night and once again they were awesome. We have a new pump ($9000) coming overnight to the office this morning.

My frustration regarding the second malfunctioning insulin pump is mitigated by the way Medtronic has eagerly and professionally responded - at ten o'clock at night no less.

You can complain about how Medical device companies overcharge or make too much profit. I find it hard to argue when one such device is keeping my daughter alive. I hope they make a lot of money so they continue to be incented to pursue treatments and cures for Diabetes and other chronic diseases - especially those that effect innocent children.

Soon we will presumably be getting the Continuous Blood Glucose Monitor option which apparently reduces or even eliminates the need for our seven year old to prick her finger eight to ten times a day.

Stay tuned.

Update: Wow. The new pump showed up here at the office already. An hour and a half sooner than they promised. Thanks Medtronic.


jkruse said...

Wow, sounds like a crummy night.

Good luck with the new device.

Bike Bubba said...

Well done on customer service, but as an engineer, this kind of thing troubles me a LOT. I've seen far too often cases where this results from the "Executive director's" quest to reduce the BOM by a nickel.

In other words, somebody's getting their *** chewed out up there, and five will get you ten it's not the guy buckin' for VP, but rather the engineers who warned about this.

Leo Pusateri said...

I'll be praying for your little one..

Diabetes is a bummer... but that JBird does seem a trooper!